Platform module
Customer Service Module
Capture complaints, repair requests and after-sales tickets linked to the same customer and invoice history your team already uses.
Support sees the same party ledger and sales history as billing — faster resolution.
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Key Features
After-sales that stays with the bill
- Service / complaint tickets
- Link tickets to customer & invoice
- Status tracking for support staff
- Repair & return follow-ups
- Notes & history on the contact
- Handoff from CRM jobs to service
- Works across retail & jewellery counters
- Cloud access for floor & back-office
See it with your POS
Available with your QubexTrack subscription. Ask for a walkthrough on demo.
Free 14-day trial. Cloud-based. Works with jewellery, restaurant, hotel & retail.
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Data security & compliance
Enterprise-grade controls on every plan
Unlike many local desktop POS products, QubexTrack is a cloud SaaS platform with tenant isolation, audit logs, role permissions, and GST-ready compliance — shared across POS industries plus accounting, CRM, service and garage modules.
Security & privacy details- Multi-tenant isolation — separate business data, branch-level visibility
- Audit trails — discounts, stock, voids, reprints & transfers logged
- Role-based access — approval workflows for sensitive operations
- Secure cloud access — TLS, backup, controlled support & subscription enforcement
- GST compliance — invoices, GSTR reports & exportable accounts data
- Scalable architecture — API-ready design for integrations & growth